It’s an exciting time to be a CIO, but also a challenging one.

As a result of emerging technology, organizations and the internal business practices which guide them are being permanently altered. As the importance of technology grows, CIOs are becoming more and more involved in critical organizational decisions.

It’s Not Just About Technology

Rather than simply overseeing databases and core systems, Government CIOs now have the added responsibility of building relationships with other government leaders and constituents. The increasing use of big data and analytics to guide decisions are huge drivers of change within the role. IT is now more than ever being developed to serve citizens and transform traditional processes. CIOs who do not adapt their personal and professional skill sets to meet today’s demands risk becoming ineffective, and therefore irrelevant.

Contending With Outside Forces

It’s important to be able to operate with speed when faced with the myriad of concerns facing governments today: population growth, the possibility of natural disasters, and providing efficient and high quality social services. Although it may seem overwhelming, governments are currently ripe with opportunity for CIOs to force the pace of innovation within their organizations and choose technologies that will streamline standard processes.

A New Vision for Cloud

Government CIOs are looking to the Cloud for the future of government information accessibility and security. Content Services Cloud platforms provide the infrastructure to access key information sources wherever they are, and key features – such as identity management – that governments need. These capabilities allow governments to provide fast and effective service to their constituents.


Ready to learn more about how Content Services can help you improve your organizational processes, save you money and keep you compliant? Call us at 1-800-214-4139 or email us at jlefever@paperlessus.com to discuss your opportunities for digital transformation.



CommunityLIVE is a month away! And with that news, you may have some questions.

What is CommunityLIVE?

CommunityLIVE is Hyland Software’s annual conference for users of OnBase, Perceptive, LawLogix and more.

What is the purpose of the conference?

CommunityLIVE brings together 2,700+ Hyland product family end users, developers, executives and experts from industries around the world. More than just a user conference, CommunityLIVE is the ultimate event for learning how every department in your organization can work better, smarter and faster.

How can it benefit me?

With industry-based sessions offering vertical-specific content and customer success stories, there’s invaluable insight for everyone at your organization. At CommunityLIVE, business end users have access to hands-on product training, executives can develop new business strategies, and System and IT Administrators can renew certifications or even attend technical sessions that will help them add immediate value to their organizations. CommunityLIVE is overflowing with Content Services education, networking, and entertainment opportunities.

Where is the conference?

CommunityLIVE 2019 will be hosted from September 15th – 19th at the Huntington Convention Center in Cleveland, Ohio.

Is there a way that I can access news and information from the conference even if I won’t be attending?

We’re glad that you asked! After this year’s CommunityLIVE, the Paperless Solutions team will be compiling a newsletter with the best OnBase news and updated features. We will also be able to provide detailed information from various industry sessions, including powerpoint slides. Keep an eye on your inbox, and feel free to reach out to us at info@paperlessus.com with any questions that you may have!



  1. You will leverage growing computational power

By continuing to invest in hard to maintain internal servers, companies are missing out on increased computational power offered by cloud providers. Instead of maintaining an outdated system, IT teams can be repurposed to enable cloud services and help your company grow by centralizing company data and allowing progress via machine learning or artificial intelligence. You employ incredibly intelligent people- why not provide these scientists with the comprehensive and efficient ECS system that they need to thrive?


  1. You will experience increased revenue, profit, and market capitalization

Digital solutions are developed first and foremost to save time, reduce costs, streamline complex processes, reduce error, and create agility in resources. A company that fully adopts a digital culture can expect to react quickly to changing market conditions or trends. These companies are also using data-driven processes to automatically collect, mine, and leverage data to make smarter business and research decisions.


  1. Your data will be more secure

Maintaining a legacy system infrastructure can not only be expensive, but risky as well. Keeping critical data on internal servers behind a corporate firewall exposes you to potential hacks and theft. Cloud systems not only offer bolstered, around-the-clock security, they also provide file encryption and obfuscation that will protect your information.


Are you interested in learning more about the cloud software that we offer? Read on and Find out 3 Reasons Your Data is Safer With Cloud!

Email us at sales@paperlessus.com or call 1-800-214-4139 to chat with us about your Content Services options.

Top 5 Best Practices for Digitizing Government Case Management



  1. Justify the case for digital transformation

Government agencies are under mounting pressure to perform tasks efficiently, store information securely, and satisfy their constituents. When taking into account operating budget and the outdated legacy case management systems on which these organizations are forced to rely, the challenge is readily apparent. Critical information is often spread across multiple disconnected platforms, making the case management process disorganized and inaccurate. A digitized case management system eliminates these information ‘silos’ and creates a single access point across every channel. Not only will this allow departments, agencies and caseworkers to provide better public services, but government employees will be able to pursue more productive tasks with the time previously spent scouring for information.


  1. Set your digital priorities and strategize

What is your organization’s overarching goal? What are your priorities? As a government entity, you’re likely focused on providing quality service to citizens and constituents. However, your digital transformation could also be a facet of a broader cost-cutting initiative. Knowing how you intend to maximize the benefits of the transformation will guide you through the process more quickly and give you the results that your organization needs. Create and manage a detailed strategy that incorporates your organization’s unique needs and goals.


  1. Ensure that government leaders are playing meaningful roles in your digital initiatives

Lead by example. Leaders should man the helm of any digital transformation effort. These individuals can provide both internal and external resources that will keep the process moving smoothly. In addition, demonstrating a focus on digitization affects the entire organization from the top down, creating a digital culture centered around smarter, more efficient practices.


  1. Select the best ECS software for your needs

With so many options to choose from, how can you tell which Case Management platform is right for you? Here are some tips to remember:

  • Limit the number of systems you’ll be evaluating
  • Take advantage of demos
  • Involve the correct people from your organization
  • Know what you need
  • Stay in control

Learn more about selecting the best option for you in our blog ‘Your Guide to Evaluating Content Services Platforms for Your Business’


  1. Listen to constituent feedback and build upon your implemented software

Be sure to regularly evaluate the effectiveness of your Case Management solution and adjust or build upon your platform as the need arises. Your priorities, as well as those of your constituents, can change. A quality Case Management platform can mold to suit your current requirements. Most importantly, listen to the feedback of your constituents and end users. Their happiness with the solution will lead to yours!



Are you in search of a simple, easy-to-implement solution for your organization? Many in your shoes are wary of the expense and lengthy implementation periods that often come part and parcel with digital transformation. As a result, Paperless Solutions offers business-specific, cloud-based solutions that deliver key functionality to your business while reducing the cost and complexity of implementation.

  1. They’re Affordable

Worried about the associated costs of a larger implementation? These solutions are an affordable way to address common organizational needs with increasing ROI and no price hikes.

  1. They’re Configurable and Expandable

By nature, they are more flexible than other off-the-shelf software. No custom coding is required, and data values can be added to change workflow processes by the user or by Paperless Solutions’ own Tech Support team. Point applications are remarkable for their flexibility, speed and scalability.

  1. Rapid Deployment and Minimal Service Requirements

With simple deployment and pre-configured functionality, users are able to take immediate advantage of a point application’s abilities.

Hyland Point Applications


Contract Lifecycle Management:

  • Establish a Central Repository
  • Content Management with transparency and controls
  • Process Automation and electronic execution
  • Track renewals and expirations proactively
  • Eliminate human error
  • Maintain the most recent copies of documents all in one secure, collaborative and easily accessed location


Freedom of Information Act (FOIA) or Right to Know:

  • Simplify public information request submission and delivery for constituents
  • Institute a comprehensive search to complete request fulfillment
  • Improve transparency and reporting
  • Automatic notification of requests
  • Electronic routing
  • Click response and status updates
  • Improved compliance and transparency

Ready to get started? Contact us for a free digital transformation assessment!