For Pennsylvania courts, accepting payments is an essential part of daily operations. Filing fees, copies, certifications, and other transactions all require reliable payment processing—and the right payment provider can make a significant difference in how efficiently those payments are collected, recorded, and reconciled.
With CourtPro, counties have the flexibility to select the third-party payment provider that best fits their needs. Paperless Solutions has worked with various providers, including Govolution and Paymentus, and can work with the provider of your choice to create an integrated payment experience that works seamlessly with your court’s existing processes.
Why Payment Provider Flexibility Matters
Every county has different requirements when it comes to payments.
Some courts may already have an established relationship with a payment processor. Others may be evaluating providers based on transaction fee percentages, payment methods, customer service, reporting capabilities, or existing technology contracts.
A case management and eFiling system should accommodate those decisions—not dictate them.
CourtPro is designed to integrate with third-party applications and systems, helping Pennsylvania courts build a technology environment around their specific operational needs. CourtPro supports Prothonotaries, Register of Wills, Orphans’ Court, and other court functions within a configurable platform.
What Should Courts Look for in a Third-Party Payment Provider?
Selecting a payment processor is about more than finding the lowest transaction fee. Courts should consider how the provider will fit into the entire payment lifecycle, from the initial transaction through reconciliation and reporting.
Here are several factors to evaluate.
1. Integration With Your Case Management System
Payment information shouldn’t exist in a silo.
A strong integration can help connect payment activity with the associated case, filing, or transaction, reducing manual entry and giving staff better visibility into financial activity.
When evaluating a provider, ask:
- Can payment information flow back into the case management system?
- Can transactions be associated with the appropriate case or filing?
- How are failed, reversed, or refunded transactions handled?
- Can the integration support both online and in-person payments?
- How are payment devices configured? What model options are available?
- What is the timeline for implementation?
These questions can help identify whether a provider is the proper fit.
2. Security and Compliance
Payment security should be a priority for any organization handling cardholder information.
The PCI Security Standards Council recommends that merchants consider using PCI DSS-compliant service providers when outsourcing payment processing. Organizations should understand their responsibilities, the provider’s responsibilities, and how those responsibilities are documented.
Ask prospective providers about their security practices, compliance documentation, data handling, and procedures for protecting payment information.
3. Payment Methods
Today’s customers expect options.
Depending on the provider, options may include:
- Credit and debit cards
- ACH or electronic checks
- Online payments
- In-person or over-the-counter payments
- Mobile-friendly payment experiences
The right mix will depend on your office’s unique situation and the types of transactions that it handles.
4. Reporting and Reconciliation
A payment isn’t finished when a customer clicks “Pay.”
Court staff also need to know where the money went, which transaction it belongs to, whether it settled successfully, and how it should be reflected in the county’s financial records.
When evaluating providers, ask about:
- Daily settlement reporting
- Transaction-level reporting
- Refunds and chargebacks
- Failed payments
- Reconciliation tools
- Export capabilities
- How payment data can be matched to case records
These capabilities can reduce manual bookkeeping and make it easier for staff to identify discrepancies.
In fact, Paperless Solutions’ work with Erie County illustrates the value of integrated financial workflows. Erie County’s CourtPro implementation supports its chosen payment provider, Govolution, while built-in financial reporting helps staff track money flow and improve organization and auditing.
What About Govolution and Paymentus?
Paperless Solutions has experience integrating CourtPro with established third-party payment providers, including Govolution and Paymentus.
Govolution’s payment platform supports multiple payment types and processing options, while its government-focused solutions include capabilities for online and other payment channels.
Paymentus likewise offers payment and billing solutions specifically for government organizations, supporting a range of payment channels and methods.
If your county already has a preferred third-party payment provider, Paperless Solutions can work with that provider to determine the appropriate integration approach and implementation timeline for CourtPro.
Choose the Provider. Keep the Workflow.
Your county can evaluate payment processors based on its own priorities—cost, payment methods, security, reporting, service, existing contracts, and constituent experience—while CourtPro remains the central system supporting case management and eFiling.
This approach also gives counties flexibility as their needs evolve. A payment provider that makes sense today may not be the best fit several years from now. Your case management system shouldn’t have to change simply because your payment strategy does.
CourtPro is built around flexibility.
Find the Right Fit for Your Office
There is no single payment provider that is right for every Pennsylvania court office. The best choice depends on your county’s existing infrastructure, transaction volume, payment requirements, reporting needs, security considerations, and long-term goals.
With CourtPro, you can connect payment processing to the workflows that your staff already relies on. Your payment provider should work for your office—not the other way around.
Are you ready to take the next step toward implementation, or to discuss a better payment partner for your existing CourtPro system? Let’s explore possibilities.